Terms of Service

By accessing or placing an order through DemoStore Express Pharmacy ("Service", "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy. If you do not agree, you must discontinue using the platform.

Our operations comply strictly with the statutory provisions of the Drugs and Cosmetics Act, 1940, Drugs and Cosmetics Rules, 1945, and Pharmacy Practice Regulations, 2015.

In compliance with statutory CDSCO mandates in India:

• Mandatory Doctor Prescription: Any order containing Schedule H, Schedule H1, or Schedule X drugs requires a clear, valid prescription issued by a Registered Medical Practitioner (RMP).
• Registered Pharmacist Review: Every uploaded prescription undergoes manual verification by an on-duty licensed pharmacist before items can be packaged or dispatched.
• Statutory Registers: All Schedule H1 dispensations are permanently logged with patient name, prescribing doctor registration number, drug batch number, and quantity.
• Rejection Rights: Our pharmacists reserve the statutory right to decline or modify any order if the uploaded prescription is expired, illegible, forged, or incomplete.

Users can register and access their digital health records using phone OTP authentication or verified Google OAuth 2.0. You agree that:

• You will provide accurate, current, and complete personal and delivery information.
• You are responsible for maintaining the security of your device and authentication sessions.
• You must be at least 18 years of age to order prescription pharmaceuticals.

All prices displayed are in Indian Rupees (INR) inclusive of applicable statutory GST (5%, 12%, or 18% as determined by CDSCO HSN codes). While we strive for 30-minute delivery in designated service clusters, delivery timelines are subject to traffic, adverse weather, or emergency routing conditions.

Cold-chain medications (such as insulins and vaccines) are transported in certified insulated thermal containers with real-time temperature verification.

Due to statutory pharmaceutical safety guidelines, medicines once dispensed and delivered cannot be returned unless the packaging is damaged or the delivered batch does not match the invoice.

Medical Disclaimer: The information provided on this platform (including generic molecular alternative comparisons) is for educational and inventory reference only and does not constitute medical advice. Always consult your qualified physician before altering any medication dosage.